The role

See more about the role below, including the responsibilities and skills we are looking for.


Customer/Service Person

Gisborne, New Zealand

Reference: 6584795

  • Ongoing training & development opportunities (e.g. endorsements on forklifts, diggers, rollers & scissors lifts)
  • 4% Employer Kiwisaver contribution (up to 6% based on length of service)
  • Wide range of employee benefits including free staff hire in our DIY fleet

Our team in Gisborne are looking for a Customer/Service Person. Someone who enjoys working with tools and machinery, will provide great service to our customers, and have a keen interest in developing their existing skills and experience into a career.

As a Customer/Service Person your role will be to help ensure our equipment is fit for hire (a really important part of what we do!) and provide advice and support to customers over the phone and in-branch on what equipment is right for their project. As a market leader in the hire industry, we'll support your training and development on the job so prior industry experience is not a requirement. All we ask is that you have a positive, can-do attitude and be a team player who's happy to pitch in wherever required.

There will be a requirement to drive company vehicles for occasional collections and deliveries of equipment.

Any questions, you're more than welcome to contact the Hub Manager, Ish Singh on 027 540 2821

What you'll learn:

  • How to answer phone queries and raise customer reservations and contracts
  • How to offer advice on which tools and machinery are required for different jobs
  • Great customer service and sales experience
  • How to service a wide variety of hire plant
  • How to work safely for you and for our customers

What you need:

  • A full class 1 driver's licence (other Classes and Endorsements an advantage)
  • Basic to intermediate computer skills
  • Ability to work a Monday - Saturday roster
  • A positive can-do attitude

Who we are:

We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, frontline management qualifications, flexible working, and company-funded life insurance.

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Join Hirepool direct from school or study

In 2019 Hirepool was asked by Auckland Tourism, Events & Economic Development (ATEED) to take part in a video case study about the Auckland CBD Jobs & Skills Hub (https://cbdhub.co.nz/).  The Hub connects people (including school leavers) with employers and jobs and career pathways that match their skills and interests.  Watch the video below and hear from two of our team who joined Hirepool direct from school/study.